FAQs
Since 1979, Alder has helped homeowners stay comfortable with reliable, trusted heating and cooling solutions.
Do you help with government rebates?
Yes. We help customers understand what government rebate options may be available when upgrading to eligible heating, cooling, or hot water systems. We can guide you through the process, explain what may apply, and help you take the next step with a free quote.
How much could I get back through a government rebate?
How do I know if I may qualify for a rebate or upgrade savings?
Eligibility can depend on your current system, the type of replacement being installed, and current program requirements. In many cases, replacing an older gas heater with an energy-efficient air conditioning system may open up access to larger discounts.
What types of systems do you install, and which ones may be rebate eligible?
We supply and install split systems, multi-split systems, ducted reverse cycle air conditioning, gas ducted heating, evaporative cooling, add-on cooling systems, and hot water heat pump systems. Rebate opportunities are generally linked to selected energy-efficient upgrades using approved products.
Do you offer free quotes, and what is included in the quote process?
Yes. We offer free quotes and can provide advice over the phone or arrange an on-site visit depending on the job. We look at your current setup, property size, layout, usage needs, and budget so we can recommend the most suitable options clearly and confidently.
What should I have ready before requesting a quote?
If possible, it helps to know what type of system you currently have, whether it is for heating, cooling, or both, and any issues you are experiencing. Photos of the existing unit or ducted setup can also help speed up the process, but if you are not sure, we can still guide you.
How do I know which system is right for my home or business?
That depends on the layout of the property, insulation, room sizes, how the space is used, and whether you need heating, cooling, or both. We recommend solutions based on what will work best in the real world, not just what looks good on paper.
What is the difference between a split system, multi-split, and ducted system?
A split system is usually best for a single room or area. A multi-split system allows multiple indoor units to connect to one outdoor unit, giving you more flexibility across different rooms. A ducted system is generally better suited to whole-home or larger-space comfort.
Can you replace an old system or work with existing ductwork?
How long does installation usually take?
The timeframe depends on the type of system, the size of the property, and whether it is a straightforward replacement or a more complex new installation. Some jobs are quicker than others, but we give clear expectations upfront so you understand the process before work begins.
Do you service and repair systems, including systems installed by another company?
Yes. We service and repair heating and cooling systems whether we originally installed them or not. Regular servicing can also help improve performance, maintain efficiency, and reduce the risk of bigger issues over time.
Do you work with both residential and commercial properties, and what brands do you use?
Yes. We work with both residential and commercial clients across a wide range of heating, cooling, and hot water projects. We also work with trusted brands and recommend systems based on reliability, efficiency, performance, and suitability for the property.